got questions? we have answers
FAQs
products
where do you make your products?
Each item is designed in Chicago and manufactured in China.
sizing
what size am i?
Check out our size guide for detailed fit information. Still not sure? Email us at hello@harperofficial.com and we can help you with all things style and sizing.
shipping
when will my order ship?
Standard domestic orders typically ship within 1-3 business days and will arrive 6-10 business days after your order is shipped. This time includes processing and shipping times.
when will my preorder item ship?
An item on pre-order is one that is not yet in our warehouse. By purchasing an item that is on pre-order, you are securing your item until we are able to ship it out to you.
where do you ship?
We currently ship to all 50 states in the United States.
do you ship internationally?
We're currently working on adding international shipping. Please hang tight and join our email list to know when international shipping is available.
orders & payment
how can I check my order?
You can view your order status on your Account page which is updated as soon as your payment is processed and when your order ships.
which payment methods do you accept?
We currently accept all major credit cards (American Express, Discover, MasterCard, and Visa) in addition to PayPal and Apple Pay.
when will my credit card be charged?
Your credit card will be charged as soon as your order is processed.
can I cancel or change my order?
We begin processing orders quickly so we aren’t able to accommodate changes to most orders. Please contact us immediately with your order info and we will do our best to address your cancellation request, but cannot guarantee any changes can be made after an order is placed. We are not responsible for any address errors or order delays after your package leaves our facility.
returns & exchanges
what is your return policy?
Contact us with your order number within 30 days of receiving your order, and we'll help you out ASAP with any returns and additional questions.
contact us
how can I get in touch?
Send us an email at hello@harperofficial.com or use our contact form!
didn't find the answer you were looking for? shoot us an email or use the contact form.